Renters’ Resources
Not OK? That’s OK! We can help!
To access basic needs information or to reach out to us directly, contact Joy at info@triponline.org or 518-272-8289. Any property related issues should still be directed to your Property Manager.
TRIP recognizes the significant impact that economic stability has on people and communities. Simply having a place to live though does not make people feel safe, secure, or ready to build strong community. Therefore, TRIP is launching a Resident Services Demonstration Project.
Our work with tenants will:
· Increase income, reduce debt and improve credit scores
· Improve the move in process for both tenants and staff
· Bridge tenants to activities that build strong community
· Shape TRIP policies and procedures better reflecting our current tenant needs
· Build diverse communication methods which will reflect greater tenant satisfaction over time
If you are a TRIP tenant and would like to contribute to the development of your community, please reach out to Joy at 518-272-8289.
Need Something Right Away?
Maintenance:
To request a repair for your unit, please email info@triponline.org.
If you have an emergency repair outside of regular office hours, please call the 24-hour hotline: 518-292-0458.
Garbage:
Need more specifics? Check out more information here.
Notice to Current Tenants about Reasonable Accommodations
The full regulations and a form notice to be provided to tenants are available by the New York Division of Human Rights (DHR’s) at: https://dhr.ny.gov/sites/default/files/466.15-notice-tenants-reasonable-accommodation.pdf.
PROVISION OF NOTICE BY HOUSING PROVIDERS OF TENANTS’ RIGHTS TO REASONABLE
MODIFICATIONS AND ACCOMMODATIONS FOR PERSONS WITH DISABILITIES.
466.15 Provision of notice by housing providers of tenants’ rights to reasonable modifications and
accommodations for persons with disabilities.
(a) Statutory Authority.
Pursuant to N.Y. Executive Law section 295.5, it is a power and a duty of the Division to adopt, promulgate,
amend and rescind suitable rules and regulations to carry out the provisions of the N.Y. Executive Law, article
15 (Human Rights Law) and pursuant to New York Executive Law section 170-d, the New York State Division
of Human Rights “shall promulgate regulations requiring every housing provider … to provide notice to all
tenants and prospective tenants … of their rights to request reasonable modifications and accommodations” as
such rights are provided for in Human Rights Law sections 296.2-a(d) and section 296.18.
(b) Effective date.
Executive Law section 170-d was effective March 2, 2021, pursuant to the Laws of 2021, chapter 82, section 4,
by reference to the Laws of 2020, chapter 311.
(c) Definitions.
(1) “Housing provider” shall mean:
(i) “the owner, lessee, sub-lessee, assignee, or managing agent of, or other person having the
right to sell, rent or lease a housing accommodation, constructed or to be constructed, or any
agent or employee thereof” as set forth in New York Executive Law, article 15 (hereinafter
“Human Rights Law”) section 296.5; or
(ii) “the owner, lessee, sub-lessee, assignee, or managing agent of publicly-assisted housing
accommodations or other person having the right of ownership or possession of or the right to
rent or lease such accommodations” as set forth in Human Rights Law section 296.2-a.
(2) “Housing accommodation” includes “any building, structure, or portion thereof which is used or
occupied or is intended, arranged or designed to be used or occupied, as the home, residence or sleeping
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place of one or more human beings” as set forth in Human Rights Law section 292.10.
(3) “Publicly-assisted housing accommodations” shall include:
(i) “public housing” as set forth in Human Rights Law section 292.10(a);
(ii) “housing operated by housing companies under the supervision of the commissioner of
housing” as set forth in Human Rights Law section 292.10(b); or
(iii) other publicly-assisted housing as described in Human Rights Law section 292.10(c), (d)
and (e).
(4) “Property Manager” as referenced in the sample notice is an individual housing provider, or such
person as the housing provider designates for the purpose of receiving requests for reasonable
accommodation.
(5) “Reasonable modifications or accommodations” shall refer to those actions required by Human
Rights Law section 296.2-a(d) and Human Rights Law section 296.18, which makes it an unlawful
discriminatory practice for a housing provider or publicly-assisted housing provider:
(i) To refuse to permit, at the expense of the person with a disability, reasonable modifications of
existing premises occupied or to be occupied by the said person, if the modifications may be
necessary to afford the said person full enjoyment of the premises, in conformity with the
provisions of the New York state uniform fire prevention and building code, except that, in the
case of a rental, the landlord may, where it is reasonable to do so, condition permission for a
modification on the renter’s agreeing to restore the interior of the premises to the condition that
existed before the modification, reasonable wear and tear excepted.
(ii) To refuse to make reasonable accommodations in rules, policies, practices, or services, when
such accommodations may be necessary to afford a person with a disability equal opportunity to
use and enjoy a dwelling, including the use of an animal as a reasonable accommodation to
alleviate symptoms or effects of a disability, and including reasonable modification to common
use portions of the dwelling, or - 3 –
(iii) In connection with the design and construction of covered multi-family dwellings for first
occupancy after March thirteenth, nineteen hundred ninety-one, a failure to design and construct
dwellings in accordance with the accessibility requirements of the New York state uniform fire
prevention and building code, to provide that:
(a) The public use and common use portions of the dwellings are readily accessible to
and usable by disabled persons with disabilities;
(b) All the doors are designed in accordance with the New York state uniform fire
prevention and building code to allow passage into and within all premises and are
sufficiently wide to allow passage by persons in wheelchairs; and
(c) All premises within covered multi-family dwelling units contain an accessible route
into and through the dwelling; light switches, electrical outlets, thermostats, and other
environmental controls are in accessible locations; there are reinforcements in the
bathroom walls to allow later installation of grab bars; and there are usable kitchens and
bathrooms such that an individual in a wheelchair can maneuver about the space, in
conformity with the New York state uniform fire prevention and building code.
(6) “First substantive contact” is a term used by real estate brokers, licensed real estate salespersons, and
licensed associate brokers in New York State. For purposes of this regulation, the term shall have the
same meaning as applied under N.Y. Real Prop. Law § 443 and 19 N.Y.C.R. R. § 175.28.
(d) Actions required by Executive Law section 170-d.
(1) Housing providers that are the owner, lessee, sub-lessee, assignee, or managing agent of a housing
accommodation or publicly-assisted housing accommodation, must provide notice, as provided for in
this regulation, to all new and current tenants in the following manner:
(i) Within 30 days of the effective date of their tenancy;
(ii) for current tenants, within thirty days after the effective date of Executive Law section 170-d.
(iii) In writing, and in 12-point font or larger, or other easily legible font. - 4 –
(iv) Include telephone number(s) and e-mail of the property manager or other person responsible
for accepting reasonable accommodation requests.
(v) By email, text, electronic messaging system, facsimile, or hardcopy. An electronic
communication containing a link to the notice required pursuant to this regulation shall be
permissible, provided the communication also contains text to inform the prospective tenant that
the link contains information regarding tenants’ rights to reasonable accommodations for persons
with disabilities. The notice must be available for printing and downloading.
(vi) Where such communication is in paper form, the notice must be included within such
communication, or by providing the notice in an accompanying document.
(vii) May be accomplished by including the notice in or with other written communications, such
as a lease or other written materials routinely provided to tenants.
(viii) Oral disclosure does not satisfy the requirements imposed by this section.
(ix) “Posting” of the notice pursuant to paragraph (d)(3) of this subdivision, either on paper, on a
bulletin board, or on an electronic bulletin board or notice area, does not satisfy the requirements
imposed by this section.
(2) A real estate broker shall be responsible to ensure that each individual licensed pursuant to Article
12-A of the New York Real Property Law and associated with such broker provides notice with regard
to available housing accommodations, as provided for in this regulation, to all prospective tenants in the
following manner:
(i) Upon first substantive contact.
(ii) In writing, and in 12-point font or larger, or other easily legible font.
(iii) By email, text, electronic messaging system, facsimile, or hardcopy. An electronic
communication containing a link to the notice required pursuant to this regulation shall be
permissible, provided the communication also contains text to inform the prospective tenant that
the link contains information regarding tenants’ rights to reasonable accommodations for persons - 5 –
with disabilities. The notice must be available for printing and downloading.
(iv) Where such communication is in paper form, the notice must be included within such
communication, or by providing the notice in an accompanying document.
(v) Oral disclosure does not satisfy the requirements imposed by this section.
(vi) “Posting” of the notice pursuant to paragraph (d)(3) of this subdivision, either on paper, on a
bulletin board, or on an electronic bulletin board or notice area, does not satisfy the requirements
imposed by this section.
(3) In addition to the delivery of notice in paragraphs (d)(1) and (d)(2) of this subdivision, all housing
providers shall post the notice in the following manner:
(i) As required by 9 NYCRR 466.3 ; and
(ii) all websites created and maintained by housing providers shall prominently and
conspicuously display on the homepage of such website a link to the Division’s notice as
required this regulation which shall be made available by the Division.
(4) The notice is to advise individuals of their right to request reasonable modifications and
accommodations for disability pursuant to Human Rights Law section 296.2-a(d) (publicly-assisted
housing) or Human Rights Law section 296.18 (private housing).
(e) Content of the required notice.
The following shall be deemed sufficient notice when provided to the individual to be notified